FAQ
Frequently Asked Questions (FAQ)
🛍️ Orders & Shipping
1. How long does delivery take?
All orders are delivered within 7 business days anywhere in the continental United States.
2. Do you offer international shipping?
No, we currently only ship within the USA.
3. How much does shipping cost?
We offer free shipping on all orders.
4. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to track your shipment in real time.
5. What should I do if my order is delayed?
If your order hasn’t arrived within 7 business days, please contact us at homecollectionllc@gmail.com, and we’ll assist you right away.
🔄 Returns & Exchanges
6. What is your return policy?
We offer a 30-day return policy from the delivery date. Items must be unused, in original condition, and returned in the original packaging.
7. How do I request a return?
Email us at homecollectionllc@gmail.com with your order number and reason for return. We’ll respond with return instructions.
8. Is return shipping free?
If your item arrived damaged or defective, we’ll cover the return shipping. For all other returns, customers are responsible for return shipping costs.
9. Can I exchange an item?
Yes! Exchanges are accepted within 30 days for unused items. Please contact us at homecollectionllc@gmail.com to begin the exchange process.
10. How long will it take to receive my refund?
Once we receive and inspect your returned item, refunds are issued within 5–7 business days to your original payment method.
🏠Product Details
11. What kind of products do you offer?
Our home collection includes thoughtfully curated décor, storage solutions, linens, and more—designed to elevate your living space.
12. Are your products environmentally friendly?
We aim to offer sustainable and eco-conscious products when possible, including recyclable packaging and responsibly sourced materials.
13. Will sold-out items be restocked?
Yes, many of our popular items are restocked. You can sign up for restock alerts on the product page to be notified when they’re available.
đź’ł Ordering & Payment
14. Do I need an account to order?
No, you can check out as a guest. However, creating an account allows for faster checkout and order tracking.
15. What payment methods are accepted?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.
16. Is shopping on your site secure?
Yes. Our site uses SSL encryption and secure checkout systems to protect your information.
đź“ž Customer Support
17. How can I contact you?
You can reach us anytime at homecollectionllc@gmail.com or via the Contact Us page. Our support team typically responds within 24 hours.
18. What if I receive a damaged or wrong item?
Please email us with photos of the item and your order number. We’ll arrange a prompt replacement or issue a refund.